Refund & Return Policy
At Hasib Bazar LLC, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds may be accepted.
1. Return Eligibility
Customers may request a return, replacement, or refund if:
- The product received is damaged, defective, incorrect, or significantly different from the product description
- The request is submitted within 3 days of receiving the order
- Supporting evidence (such as photos or videos) is provided when requested
2. Conditions for Return
To be eligible for a return or replacement:
- The product must be unused and in its original condition
- Original packaging, accessories, and included items should be retained where possible
- Proof of purchase or order confirmation must be provided
Returns may be rejected if products show signs of misuse, intentional damage, or unauthorized modification after delivery.
3. Non-Returnable Items
Returns or refunds may not be accepted for:
- Products damaged after delivery due to customer misuse
- Items returned without reasonable proof of purchase
- Requests submitted after the applicable return period
- Certain hygiene-sensitive, personal-use, or clearance items where applicable
4. Refund & Replacement Process
Once a return request is reviewed and approved, we may:
- Arrange a replacement product
- Offer store credit where applicable
- Process a refund using an appropriate method
For Cash on Delivery (COD) orders in Bangladesh, refunds may be processed through mutually agreed methods such as bank transfer or mobile financial services.
For online or international payments, approved refunds may be returned to the original payment method where technically possible.
5. Refund Processing Time
Approved refunds are generally processed within 5โ10 business days, depending on the payment method, financial provider, and banking system involved.
Processing times may vary for international transactions.
6. Return Shipping
If the issue is caused by our error, including damaged, defective, or incorrect products, reasonable return shipping costs may be covered by us where applicable.
In other situations, customers may be responsible for return shipping expenses.
7. International Orders
For international orders, return eligibility, shipping timelines, customs processing, and refund methods may vary depending on destination country, supplier policies, and shipping providers.
Customers are responsible for any customs duties, import taxes, or local fees that may apply in their country unless otherwise stated.
8. Contact Us
For return requests, refund assistance, or order-related support, please contact us:
๐ง support@hasibbazar.com
๐ฑ WhatsApp Support: +8801717190894