Refund & Return Policy

Effective Date: August 30, 2026

At Hasib Bazar LLC (“Hasib Bazar,” “we,” “our,” or “us”), customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds may be accepted.

1. 30-Day Return Period

Customers may request a return within 30 calendar days after receiving their order, subject to the eligibility requirements and exclusions described below.

To begin a return, customers must contact us before sending any product back. Products returned without prior authorization may not be accepted.

2. Damaged, Defective, Incorrect, or Misrepresented Products

If a product arrives damaged, defective, incorrect, or significantly different from its description, please contact us within 3 calendar days after delivery so that we can investigate and resolve the issue promptly.

We may request:

Clear photographs or videos showing the problem
Photographs of the product packaging and shipping label
The order number or other proof of purchase
A description of the problem

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate solution.

The three-day reporting request helps us investigate shipping or product problems quickly. It does not limit any mandatory consumer rights available under applicable law.

3. General Return Eligibility

For a general return to be eligible:

The return request must be submitted within 30 calendar days after delivery
The product must be unused, unworn, and in substantially the same condition in which it was received
Original packaging, accessories, manuals, tags, and included items must be returned where applicable
Proof of purchase or order confirmation must be provided
The return must receive authorization from Hasib Bazar before shipment

We reserve the right to reject a return or reduce the refund where legally permitted if the product shows signs of misuse, intentional damage, excessive handling, unauthorized alteration, or missing parts.

4. Non-Returnable Items

The following products may not be eligible for return, except when defective, damaged, incorrect, or otherwise required by applicable law:

Products damaged after delivery through misuse, neglect, or unauthorized modification
Personalized, customized, or made-to-order products
Perishable products
Sealed hygiene-sensitive or personal-use products after the seal has been opened
Gift cards or downloadable products, where applicable
Products identified as final sale where such restrictions are permitted by law
Items returned without reasonable proof of purchase
Return requests submitted after the applicable return period

5. How to Request a Return

To request a return, contact us and provide:

Your name
Order number
Product name
Reason for the return
Relevant photographs or videos, if the product is damaged, defective, or incorrect

Please do not send a product back until you receive return instructions and authorization from us.

The return address may vary depending on the product, supplier, or destination. The correct return address will be provided after the request is reviewed.

6. Return Shipping Costs

If the return results from our error—such as receiving a damaged, defective, or incorrect product—we will cover reasonable return shipping costs or provide another suitable resolution where applicable.

For preference-based returns, including a change of mind, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.

Original shipping charges are generally non-refundable for preference-based returns, except where required by applicable law.

Customers should use a trackable shipping service when returning products. Hasib Bazar is not responsible for unauthorized returns or returned packages lost during shipping.

7. Inspection and Approval

After receiving the returned product, we will inspect it and notify the customer whether the return has been approved.

If approved, we may provide one of the following, depending on the circumstances and applicable law:

A replacement product
A refund
Store credit, if accepted by the customer
Another mutually agreed solution

If the return is not approved, we will explain the reason to the customer.

8. Refund Method and Processing Time

Approved refunds will normally be issued to the original payment method where technically possible.

Once a refund is issued, it generally takes 5–10 business days to appear, depending on the payment provider, card issuer, bank, currency, and country involved.

International processing times and currency-conversion differences may vary. Hasib Bazar does not control delays caused by banks or payment providers.

Where applicable law requires a different refund method or processing period, the applicable legal requirement will be followed.

9. Exchanges and Replacements

Replacement products are subject to availability.

If an approved replacement is unavailable, we may offer:

A refund to the original payment method
A suitable alternative product with the customer’s agreement
Store credit with the customer’s agreement

Customers should not return the original product until return instructions have been provided.

10. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

If the order has not entered processing or shipping, we will try to cancel it and issue an appropriate refund. Once an order has been processed or shipped, cancellation may no longer be possible, and the customer may need to follow the return procedure after delivery.

11. International Orders

For international orders, return shipping time, customs processing, product-return location, and refund timing may vary depending on the destination country, supplier, carrier, and payment provider.

Customers are generally responsible for customs duties, import taxes, brokerage charges, or local fees imposed by their country unless otherwise stated or required by law.

Hasib Bazar is not responsible for customs delays or charges imposed by government authorities.

12. Mandatory Consumer Rights

This policy does not exclude, restrict, or replace any mandatory consumer rights provided by the laws applicable to the customer.

Where applicable consumer law provides greater protection than this policy, those legal rights will apply. For example, most UK online customers have a statutory right to cancel qualifying purchases within 14 days, subject to legal exceptions. UK Government guidance

13. Contact Us

For return requests, refund assistance, or order-related support, please contact:

Hasib Bazar LLC

📧 Email: support@hasibbazar.com
📱 WhatsApp: +8801717190894
🌐 Website: https://hasibbazar.com

Last Updated: August 30, 2026